Community Management

Service Manager

Wyoming, MI  •  Full Time

Job Description

The BLVD at Wilson Crossings, located in Wyoming, MI is seeking a Full-Time Service Manager to lead the team with the maintenance for our new construction, luxury 264-unit property. The person we are looking for will focus on a range of maintenance needs including readying apartments for leasing, work orders, small renovation projects, and emergency maintenance.

This will be a full time 40-hour per week commitment. Must be able to lift to 45lbs regularly, perform corrective, preventative, and emergency maintenance. Must be able to complete work in occupied units and common areas. Conduct apartment turnover and renovation work to ready apartments for our residents.

Role and Responsibilities:

  • Establish and maintain good relations with residents, vendors, prospective residents, and co-workers.

  • Plan and direct activities of the maintenance staff. Ensure appropriate/adequate staffing to meet the needs of the community.

  • Inspect vacant apartments and perform all activities necessary to restore the apartment to Thompson Thrift Residential standards.

  • Complete service requests or inform the Property Manager of required vendor assistance.

  • Assist outside contractors including groundskeeper and housekeeping when services are required.

  • Maintain a safe, clean work environment (i.e., shop, pool maintenance room, storage areas)

  • Provide 24-hour maintenance and operational coverage to respond to emergency situations.

  • Document replacement of appliances, carpet, vinyl, water heaters, condensers, etc., in all units.

  • Also track furnace repairs, apartment painting (full paint or touch-up), refrigerator coil cleaning, carbon monoxide checks and other major repairs.

  • Help organize and implement resident functions in conjunction with the staff


  • Preferred 5 years' experience in property maintenance, construction or related

  • Preferred 2 years' experience in supervisory role

  • Preferred Class A, New Construction, or Luxury Lease-Up experience

  • Ability to work independently

  • Must be available to work weekends and on-call services

  • Proficient in HVAC repair

Education/ Training:

  • High school diploma or equivalent preferred

  • Valid drivers license required

  • HVAC/EPA certification required

  • CPO certification preferred

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands; and verbal communication. The employee frequently uses a computer keyboard and monitor. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile and the employee occasionally travels both short and long distances via a variety of conveyances. The employee occasionally performs work on-site at construction work sites, office locations, and/or off-site venues. Performing this job will sometimes require the employee to walk work sites that do not have infrastructure, this includes walking on uneven surfaces, through mud, through ruts, etc. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job, the employee may occasionally work at construction work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes or airborne particles, outside weather conditions, and the risk of electrical shock. The noise in the construction work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.

At Thompson Thrift, we work to fulfill our mission daily ‘to positively impact our team members and the communities we serve.’ As a successful, 30+ year development and construction company, we are looking for team members who are inspired by our mission and share our core values of leadership, excellence and service. Our property management teams work in a fun, fast-paced work environment and have tremendous room for professional growth. Full time position with benefit package including health insurance, vision, dental, short and long-term disability, 401K and paid time off.

Are you ready to join our team?

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