Community Management

Service Manager

Parker, CO  •  Full Time

Job Description

Watermark on Twenty Mile, located in Parker, CO, is seeking a Full-Time Maintenance Service Manager to lead the team with the maintenance for our luxury, Class A, 294-unit property. The person we are looking for will focus on a range of maintenance needs including readying apartments for leasing, work orders, small renovation projects, and emergency maintenance.

This will be a full time 40-hour per week commitment. Must be able to lift to 45lbs regularly, perform corrective, preventative, and emergency maintenance. Must be able to complete work in occupied units and common areas. Conduct apartment turnover and renovation work to ready apartments for our residents.

Role and Responsibilities:

  • Establish and maintain good relations with residents, vendors, prospective residents, and co-workers.

  • Plan and direct activities of the maintenance staff. Ensure appropriate/adequate staffing to meet the needs of the community.

  • Inspect vacant apartments and perform all activities necessary to restore the apartment to Thompson Thrift Residential standards.

  • Complete service requests or inform the Property Manager of required vendor assistance.

  • Assist outside contractors including groundskeeper and housekeeping when services are required.

  • Maintain a safe, clean work environment (i.e., shop, pool maintenance room, storage areas)

  • Provide 24-hour maintenance and operational coverage to respond to emergency situations.

  • Document replacement of appliances, carpet, vinyl, water heaters, condensers, etc., in all units.

  • Also track furnace repairs, apartment painting (full paint or touch-up), refrigerator coil cleaning, carbon monoxide checks and other major repairs.

  • Help organize and implement resident functions in conjunction with the staff


  • A minimum of 5 years' experience in property maintenance, construction or related

  • Ability to work independently

  • Must be available to work weekends and on-call services

  • Valid driver's license required

  • Proficient in HVAC repair

  • Minimum of 2 years' experience in a supervisory role

Education/ Training:

  • High school diploma or equivalent required

  • HVAC/EPA certification required

  • CPO certification preferred

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Performance of the required duties will require physical ability to climb permanent and temporary stairs, passenger use of construction personal hoists, ability to climb ladders and negotiate work areas under construction. Performing this job will sometimes require the employee to walk work sites that do not have infrastructure, this includes walking on uneven surfaces, through mud, through ruts, etc. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Performing this job requires the use of hands to finer, handle, or feel objects, tools or controls, sit, talk and hear (bells, whistles, etc.), stand, climb, balance, stoop, kneel, crouch, or crawl. Employees must occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works on-site at the construction work site where the employee is exposed to moving mechanical parts; high precarious places; fumes or airborne particles; outside weather conditions and the risk of electrical shock. The noise in these work environments is usually moderate to very loud.

*May perform other duties as assigned.

Compensation*: $30.00 - $32.00/per hour

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

* The hourly or salary range is the range Thompson Thrift in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, wellness programs and financial education resources, to name a few.

At Thompson Thrift, we work to fulfill our mission daily 'to positively impact our team members and the communities we serve.' As a successful, 30+ year development and construction company, we are looking for team members who are inspired by our mission and share our core values of leadership, excellence and service. Our property management teams work in a fun, fast-paced work environment and have tremendous room for professional growth. Full time position with benefit package including health insurance, vision, dental, short and long-term disability, 401K and paid time off.

Are you ready to join our team?