Corporate Services

Director of Operations

Indianapolis, IN  •  Full Time

Job Description

Thompson Thrift is seeking a Full-Time Director of Operations to work out of the corporate office in Indianapolis, IN. This role provides support, organization, and accountability for the operations of a business unit of the Company. In this capacity, the role drives results for special projects, policies and procedures, and engagement. In addition, the role coordinates, administers, develops, and maintain all standards and systems related to the business unit and serves as a liaison between the business unit and other units of the company; with the authority to act on behalf of the unit and make decisions as needed.

Duties & Responsibilities:

  • Drive results and ensure accountability in all areas of the business unit.
  • Schedule and maintain regular huddles with specific groups of team members to monitor capacity, efficiency, time management, ensure all deadlines are met, and provide accountability especially when supervisors are out of office.
  • Work with supervisors to create an evolving list of tasks to be completed.
  • Use this list to guide huddles and ensure time on task.
  • Monitor accountability and follow through.
  • Ensure team members always have tasks to complete.
  • Manage unit goals and goal committees and ensure consistent progress toward meeting goals.
  • Assist in developing budgets, monitor purchases and spending to maintain the approved budget.
  • Manage all department processes to ensure efficiency and accountability.
  • Monitor and enforce PPA accountability.
  • Curate topics and agendas for monthly team meetings, leadership team meetings, and operations meeting.
  • Work with Training and Development to provide leadership training for our supervisors.
  • Establish curriculum and provide onboarding for new hires and training for current employees.
  • Work with supervisors to create growth and development opportunities for team members.
  • Assist with critical conversations when needed to facilitate improvement and clarify expectations.
  • Manage engagement and develop activities to strengthen team communication and relationships.
  • Work with managers to ensure the unit uses a consistent interview process, onboarding, and training plan.
  • Manage administrative assistants and office managers within the unit.


  • Bachelor's degree.
  • 8 years of progressive experience building strong teams and culture. At least 4 years of experience in a management capacity.
  • Ability to manage team members and build a strong team culture.
  • Skilled in interviewing, onboarding, and setting high expectations.
  • Skilled in having critical conversations to grow and develop team members and maintain high expectations.
  • Demonstrated experience in leadership, leadership training, and facilitating team member growth and development.
  • Proficient computer skills including Microsoft Office (Word, Excel & PowerPoint).
  • Ability to work under pressure.
  • Demonstrated ability to manage multiple concurrent tasks while continuing to meet deadlines.
  • Ability to manage multiple concurrent projects while continuing to meet project deadlines, organizational and time management skills.
  • Team-player who flourishes in that environment, aggressive self-starter, show excellent verbal and written communication abilities, attention to details, and reliability.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Performance of the required duties will require physical ability to climb permanent and temporary stairs, passenger use of construction personal hoists, ability to climb ladders and negotiate work areas under construction. Performing this job will sometimes require the employee to walk work sites that do not have infrastructure, this includes walking on uneven surfaces, through mud, through ruts, etc. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Performing this job requires the use of hands to finer, handle, or feel objects, tools or controls, sit, talk and hear (bells, whistles, etc.), stand, climb, balance, stoop, kneel, crouch, or crawl. Employees must occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*May perform other duties as assigned.

At Thompson Thrift, we work to fulfill our mission daily 'to positively impact our team members and the communities we serve.' As a successful, 30+ year development and construction company, we are looking for team members who are inspired by our mission and share our core values of excellence, service, and leadership. Full time position with benefit package including health insurance, vision, dental, short and long-term disability, 401K and paid time off.

Are you ready to join our team?

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