Director of Maintenance

Indianapolis, IN  •  Full Time

Job Description

Watermark Residential is seeking to hire a Full-Time Director of Maintenance to work out of the corporate office in Indianapolis, IN. As the Director of Maintenance, you will oversee all installation, repair and upkeep operations of our Watermark Properties. 

As the Director of Maintenance, you will have a solid understanding of plumbing and electrical systems, as well as carpentry and other crafts. You will be well-versed in all maintenance process and health and safety regulations. You will also have aptitude in undertaking administrative tasks such as reporting, budgeting etc. The goal is to ensure the company facilities are well cared for and adequate to support the company’s business operations. You will work with Watermark Property Management teams to maintain and upgrade multi-family properties.


  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
  • Coordinate maintenance efforts on multiple sites, ensuring consistency in standards and approach to maintenance across all Watermark Properties.
  • Assist with maintenance duties on specific properties on a limited, as-needed basis.
  • Identify cost savings through bulk purchasing and other operating efficiencies.
  • Research and source vendors, contractors, services and/or materials.
  • Conduct hands-on training in the field when necessary.
  • Ensure that unit turns and property assignments proceed according to Watermark standards.
  • Ensure property compliance with all applicable regulatory requirements and education.
  • Perform administrative requirements, such as collecting property data and forms and reporting to Watermark VP Property Management.
  • Document the progress of assigned projects, taking pictures of critical items as needed to submit to Watermark VP Property management.
  • Act as the Watermark Warranty Claims representative on site for sensitive, high-priority Warranty claims.
  • Assist Property Management with capital improvement project specifications.

Education/ Experience

  • Formal technical training and/or equivalent job experience in heating, air conditioning required. 
  • 5 years’ experience in multi-family, new construction and/or renovation.
  • Knowledge of property HVAC units, mechanical, electrical equipment, plumbing fixtures, structural facilities and grounds required.
  • HVAC certification required.
  • CPO required. 
  • EPA certification required.
  • Working Knowledge of OSHA standards and other environmental safety standards required.

Additional Qualifications

  • Excellent oral and written communication skills.
  • A proven track record for hands-on apartment maintenance skills.
  • Ability to give direction, adapt to change, establish relationships, build consensus, anticipate roadblocks, and work in a team environment.
  • Must be self-motivated, able to complete assigned tasks and have the ability to negotiate.
  • Able to multi-task and prioritize.
  • Exhibit strong attention to detail.
  • Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
  • Able to think logically in order to troubleshoot, analyze situations, and make sound business decisions.


  • 50% travel required. 
  • Flexibility to work across the portfolio at various properties.
  • Must possess a valid driver’s license at time of hire and maintain thereafter.

At Thompson Thrift, we work to fulfill our mission daily 'to positively impact our team members and the communities we serve.' As a successful, 30+ year development and construction company, we are looking for team members who are inspired by our mission and share our core values of leadership, excellence and service. Our property management teams work in a fun, fast-paced work environment and have tremendous room for professional growth. Full time position with benefit package including health insurance, vision, dental, short and long-term disability, 401K and paid time off.  

Are you ready to join our team?